At jilixx, your privacy is taken seriously. This Privacy Policy explains what personal information we collect when you use our Philippines mobile gaming platform, how we use it, who we may share it with, and what rights you have over your own data. Please read this page carefully before creating an account or using any part of the platform.
Last updated: January 2025
We only collect data that is necessary to operate the platform safely and in compliance with Philippine gaming regulations.
When you register on jilixx, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account in line with Philippine gaming regulations. Date of birth is collected specifically to confirm that you meet the minimum age requirement of 21 years old. Your mobile number may be used for two-factor authentication and important account notifications. All registration data is stored securely and is never sold to third parties.
To process deposits and withdrawals in Philippine pesos, we collect payment method details such as e-wallet account references, bank account numbers, and transaction identifiers. We do not store full card numbers or sensitive authentication credentials on our servers. Payment data is processed through encrypted channels and is retained only as long as required by applicable financial regulations. Transaction history is kept on your account dashboard so you can review your activity at any time. If a dispute arises, transaction records may be reviewed by our compliance team.
We automatically collect information about how you interact with the platform, including pages visited, games played, session duration, device type, operating system, and browser version. This data helps us improve platform performance, personalise your experience, and identify any unusual activity that may indicate a security issue. Usage data is analysed in aggregate form and is not used to make automated decisions that negatively affect your account without human review. We may also use gameplay data to tailor promotional offers that are relevant to your activity. You can request a summary of your usage data at any time by contacting our support team.
We may collect your approximate location based on your IP address to ensure that our services are accessed from eligible regions within the Philippines. Device identifiers such as device model and unique device IDs may be collected to help detect fraudulent logins or account sharing. We do not use GPS-level precise location tracking. Location data is used solely for compliance, fraud prevention, and service eligibility purposes. This information is not shared with advertisers or marketing partners.
Your data is used only for the purposes described below. We do not sell personal information to any third party, ever.
Your personal data is used to operate your account, process transactions, deliver customer support, and send you service-related communications such as deposit confirmations and security alerts. We may use your email or mobile number to notify you of important changes to our terms, privacy policy, or platform features. Operational use of your data is necessary for the performance of our service agreement with you. Without this data, we would be unable to provide a safe and functional gaming environment. We process this data on the legal basis of contractual necessity.
We are required by Philippine gaming regulations to verify player identities and monitor transactions for signs of money laundering, fraud, or underage gambling. Your data may be shared with regulatory authorities or law enforcement agencies if we are legally required to do so. We conduct periodic account reviews to ensure compliance with our responsible gaming commitments. Any data shared with regulators is done strictly under legal obligation and is not used for commercial purposes. Our compliance team operates independently from our marketing functions to maintain a clear separation of purpose.
With your consent, we may use your contact details to send you information about new promotions, bonuses, and platform updates that may be relevant to you. You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team directly. Opting out of marketing will not affect your ability to use the platform or receive essential service notifications. We do not share your contact details with third-party marketers. All promotional communications are sent directly by jilixx and clearly identified as such.
jilixx uses industry-standard encryption (TLS/SSL) for all data transmitted between your device and our servers. Sensitive account data is stored in encrypted form and access is restricted to authorised personnel only. We conduct regular security audits and vulnerability assessments to identify and address potential risks. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law. We encourage you to use a strong, unique password and to enable two-factor authentication for additional account protection.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and gaming regulations. Transaction records are typically retained for a minimum of five years to satisfy anti-money laundering requirements. If you request account closure, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is legally required. You may request confirmation of the specific retention period applicable to your data by contacting our support team. Data that is no longer needed is securely deleted or anonymised.
As a player based in the Philippines, you have the right to access, correct, or request deletion of your personal data held by jilixx. You may also request a copy of your data in a portable format or object to certain types of processing, such as direct marketing. To exercise any of these rights, please contact our support team with your account details and a clear description of your request. We will respond to all data rights requests within 30 days. If you believe your data rights have been violated, you may also lodge a complaint with the National Privacy Commission of the Philippines.
jilixx uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device that help us deliver a smoother, more personalised experience each time you visit.
We use three main categories of cookies: essential cookies that are required for the platform to function, performance cookies that help us understand usage patterns, and preference cookies that remember your settings such as language and notification choices. We do not use third-party advertising cookies or tracking pixels that share your data with external ad networks.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to log in or use certain features of the platform. For more information about managing cookies on your specific browser or device, refer to your browser's help documentation.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make significant changes, we will notify registered players via email or an in-platform notification before the changes take effect.
The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically so you are always aware of how your data is being handled. Your continued use of jilixx after a policy update constitutes your acceptance of the revised terms.
If you have any questions about this Privacy Policy or how your personal data is processed, please reach out to our support team. We are committed to responding promptly and transparently to all privacy-related enquiries from our players across the Philippines.
If you want to review your data, update your preferences, or simply learn more about how jilixx handles your personal information, our support team is ready to assist. You can also visit the FAQ for quick answers to common privacy and account questions.